Employee IT Handbook
for all WeightWatchers Employees
Getting Help
Before your Official Start Date please email onboard@ww.com for help
From your Official Start Date onwards please use the Slack channel named #it-support for all your IT related issues (you will be automatically added to this slack channel on Day One)
New Employee
Please note that only Appgate, Okta, and Google Workspace apps/tools are available until your Official Start Date
Step 1 - Create a Password & setup your MFA (Okta Verify)
First, you will need to create a password and set up your MFA (OKTA Verify) on your mobile using the following guide here
Step 2 - Setup your new Computer Device
Please click on one of the links below that best represents the device type you are trying to set up
Setup Slack on your Official Start Date
Please click here to follow the guide
Setup Zoom on your Official Start Date
Please click here to follow the guide
Current Employee
Click here if you have returned from a Leave of Absence (aka LOA) and you are unable to login to your device with no other forms of communicating with IT Support.
For other Password related issues please see the Tips & Tricks section at the bottom of this page
Setup your new/replacement Computer Device
Please click on one of the links below that best represents the device type you are trying to set up
Have a new Mobile or you are planning on getting a new Mobile?
Before wiping your old Mobile and/or removing the Okta Verify app please follow the instructions here on how to setup MFA (Okta Verify) on your new Mobile
WW Featured Applications
New Employees - Only Appgate, Okta and Google Workspace apps/tools are available until your Official Start Date
GOOGLE WORKSPACE (Formerly known as GSuite) - Includes collaboration tools like Gmail, Calendar, Drive, Docs, Sheets, Slides, Forms, Sites and more
OKTA - Used in conjunction with Okta Verify, Okta is our secure sign-on platform to deliver necessary apps and roles and is required to keep access secure
APPGATE - AppGate is our secure accessibility tool. An Appgate connection is required to access proprietary WW systems and sensitive data
SLACK - Slack is our primary real-time communications platform. Use it to connect with any WW employee globally
ZOOM - Zoom is our video conferencing and meeting platform. Quickly and easily collaborate with colleagues and customers using video or audio
GOOGLE CHROME - Chrome is the supported browser for all WW accessible web tools and sites
SAILPOINT REQUEST CENTER - Used to request access to applications and roles which once approved will appear on your Okta homepage
WORKSPACE ONE (HUB) - Used to provision your corporate device and deliver applications and policy to the device
WW uses and supports the Gmail system for email. The preferred interface is Google Chrome, but other browsers will work as well
Tour of GMail
How to get email on your Personal Phone
Go to your app store on your phone and download the Gmail App
Once downloaded, click open and then sign in
Choose Google and then click continue
Enter your WW Email Address this will redirect you to OKTA
Enter your OKTA User Name and Password and click Sign in
Validate your MFA (Multi-Factor Authentication)
You now have access to your WW Email via the Gmail App
Calendar
WW uses and supports Google Calendar as its shared calendaring system
Tour of Google Calendar
How to get Google Calendar on your Personal Phone
Go to your app store on your phone and download the Google Calendar app
Once downloaded, click open and then sign in
Choose Google and then click continue
Enter your WW Email Address and this will redirect you to OKTA
Enter your OKTA User Name and Password and click Sign in
Validate your MFA (Multi-Factor Authentication)
You now have access to your WW Calendar via the Google Calendar App
Still need help?
New Employee - If you require further assistance before your Official Start Date then please email onboard@ww.com
Current Employee - If you require further assistance then please use the slack channel #it-support (24/7/365)